TOLTEC offer mediation for commercial and civil disputes, with particular reference to allegations of bullying in the work place. We are independent and impartial.

The strength of mediation is to solve a problem without apportioning blame. The mediator is not a judge or an arbitrator, but is there to listen without the threat of publicity. It is confidential.

The parties have the opportunity to give their side of the story, without interruption, around the same table. This can be expanded during the private sessions.

Having heard the facts, the mediator is able to help both sides identify the real reasons for the dispute.

If a settlement is achieved it is because the participants have reached an agreement themselves without imposition from others.

WHY MEDIATION WORKS

• Mediation sessions can be set up quickly, which is less expensive than normal court proceedings and less stressful.
  
• It is voluntary, non binding to the point of agreement, and without prejudice. The procedure is flexible, non confrontational and can be modified to suit the circumstances of the case.
  
• Careful analysis of the dispute helps to understand the other’s position, which could help to bring about a settlement.
  
• A successful outcome is an acceptable resolution of the problem, by all parties.
  
• Reduces the number of sick days taken caused by stress.
  
• It is always worth a try. If it fails both sides will be better equipped to face litigation or a disciplinary hearing.
  

• Settlements are achieved at, or shortly after a mediation, in about 85% of cases.
  
• Savings on costs/ stress. management time and distractions.
  
• Mediation is entirely private and avoids unwelcome publicity.
  
• Settlements reached through mediation do not set precedents in the event of similar disputes in the future.